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PLAYBOOK 03 · $19

The shared inbox is haunted. Here's the exorcism.

Every small business inbox is the same: 200 unread, half of them asking a question that's answered on your website, three of them genuinely urgent, and no way to know which three without reading all 200.

You don't need an assistant. You need the 80% of replies that are routine — hours, pricing, "do you do X", reschedules — drafted before you've had coffee, and the 20% that need a human flagged in red.

What's inside

The triage prompt

Paste a batch of emails; get back a sorted list — answer-now, draft-ready, and ignore — with reasons.

Your reply library

Build AI drafts from your real answers to the ten questions you get every week, in your voice, not support-bot voice.

The escalation rules

Refund demands, legal-ish language, genuinely angry customers: what the AI should never answer for you, and how to spot it.

Questions, anticipated

Do I need to be technical?

No. If you can copy and paste, you're qualified. The free Playbook 00 on the homepage covers the 20-minute setup if you've never touched an AI tool.

Which AI tool does this work with?

Claude, ChatGPT, or any mainstream AI chat assistant — free tiers included. The prompts are plain text; nothing to install.

What if the AI gets something wrong?

It will, occasionally — which is why every playbook ships with a verification checklist (we call it "Check Gary's Work") so mistakes get caught before customers see them.

Get Inbox Zero-ish

$19, yours forever, updated when the tools change. Or start with the free playbook and graduate later.

Get the playbook — $19Start free instead